FAQ

More questions? Please contact us

What does "Only domains using HAWP nameservers can be hosted" mean?

In order to ensure that your website achieves 100% uptime, it’s important that we are able to quickly make changes to your domains DNS record if necessary. Your domain must therefore either be transferred to our partner Texo Webhosting or it must be updated to use our nameservers, which are: n1.hawp.co.za and n2.hawp.co.za

How many websites are hosted on each cluster of VPS servers?

Although the HAWP cluster is designed to provide high-availability hosting for one busy site, you can host as many websites as you like on your HAWP cluster. But you will never share the cluster with another client’s website(s). The HAWP cluster will be for your use alone, and your website(s) will have full access to the entire cluster’s resources.

Can I upgrade after signing up?

Yes, you can upgrade to a larger HAWP package at any time after signing up. There won’t be any downtime, and it will take only a few minute after your upgrade order is processed.

Can I request more frequent backups than once a day?

Yes, you can have as many backups made of your site every day as you wish, with the upper limit being one backup every hour.